SecuGen India provides support from Monday to Friday, 9:30 AM to 6:30 PM. You can contact them at +91 22 28478472 or email rdsupport@secugenindia.com .
Click and follow the prompts to scan your finger on the SecuGen peripheral.
Before registering the device with any software, ensure Windows recognizes the hardware:
The management server cannot validate the device's internal serial number, or your internet connection is blocking the authentication request. Solution: Check your internet connection.
Download the specialized provided by your platform provider. Install the RD Service application. Open the registration utility or portal dashboard. secugen device registration
Even with careful preparation, you may encounter issues. Here are the most common SecuGen device registration problems and their solutions.
: Detects fake or cloned fingerprints using advanced algorithms.
Look for a pop-up toast notification stating or "Device Ready to Use" . 4. Registering SecuGen for Windows Hello Login
The following steps were executed for each device: SecuGen India provides support from Monday to Friday,
Restart your computer after installation to ensure the drivers are active. 3. Access the Registration Portal
If your organization or application requires UIDAI Aadhaar verification, follow these steps to register your device via the RD Service. Step 1: Download the SecuGen RD Service
In India, the UIDAI mandates that biometric devices used for Aadhaar authentication must be "registered." The RD Service ensures that every fingerprint scan is signed, encrypted, and timestamped, preventing the use of fake or previously recorded biometrics.
We will explore both categories in detail below. Before registering the device with any software, ensure
After device registration is approved, install the RD Service application:
SecuGen device registration is the process of linking your biometric hardware to a specific software application or operating system. This process ensures that the host system can securely communicate with the scanner to capture, encrypt, and verify biometric templates.
: Plug the reader into a high-speed USB 2.0 port. The system should recognize the device immediately if the correct drivers are active. RD Service Configuration