: To prevent future automatic disabling, you must disable the DetectReliability feature: Access the Kerio Control shell via SSH . Navigate to the directory: cd /opt/kerio/winroute .
If the license is valid and the internet is working, the service might be disabled within the hidden advanced settings. This can happen during migrations or updates.
By verifying your license status, ensuring your DNS and WAN connections are stable, and checking the Advanced Options to ensure the service is enabled, you can quickly restore security and filtering to your network environment.
Are you seeing a specific error in the logs, or is the checkbox just grayed out? Using Kerio Control Web Filter
For network administrators relying on Kerio Control (now part of GFI Software), few error messages are as confusing and disruptive as seeing your web filter refuse to work. You navigate to the section of the admin interface, expecting to see traffic being categorized and blocked according to your policies. Instead, you are greeted by a greyed-out dashboard, inactive rule sets, and the dreaded status indicators: : To prevent future automatic disabling, you must
The Kerio Control Software Maintenance Agreement (SMA) or Web Filter license has expired.
If you are experiencing, or have recently experienced, this issue, what specific error message appeared in your Security logs? I can provide more specialized troubleshooting steps based on that message. AI responses may include mistakes. Learn more
Kerio Control blocks traffic by default on the external interface. It must allow its own traffic to the internet.
Regularly check the Dashboard for alerts regarding web filter connectivity. Conclusion This can happen during migrations or updates
Kerio Control does not categorize websites locally on the box; it relies on a cloud-based database (the Kerio Control Web Filter). When a user visits a website, the firewall queries the cloud to determine if the site belongs to a blocked category.
Unable to categorize 'example.com' by Kerio Web Filter. DNS response 'FAILURE: Invalid authorization'
The call dropped. The superintendent was mid-sentence.
If you are still experiencing issues, the Security Log provides the exact reason for the failure. Go to > Security . Look for errors mentioning "zvelo" or "web filter." Using Kerio Control Web Filter For network administrators
If categorization is disabled , the appliance cannot query the cloud. Consequently, no website receives a category, and all content rules dependent on categories fail silently.
Ensure the status shows as active and has not expired.
For maximum protection and accurate statistics, ensure that the Categorize each page regardless of URL rules option is also enabled. This forces the Web Filter to categorize every visited page, which is essential for comprehensive reporting and monitoring.