Select "Block/Unblock Calls" and select the phone number to unblock it from the facility or all Securus-served facilities.

Before attempting to fix the issue, you must determine why the calls are not going through. Prison phone systems generally trigger blocks based on three categories: financial issues, carrier restrictions, or security violations. Financial Blocks

How to Unblock a Prison Call: A Complete Guide to Restoring Connection

Call the service provider (Securus, GTL, etc.) to clear technical flags. Disable call waiting on your personal device.

Sudden drops in cellular signal can be misinterpreted by the prison phone system as an attempt to transfer the call.

Background noise, echoes, or sudden audio delays caused by Bluetooth headsets can confuse the prison's AI monitoring software, leading to an automated disconnect.

Before you can unblock a number, you need to understand what kind of block it is. The causes generally fall into four main categories:

Ask the representative to check if there is a "technical block" or "fraud block" on your phone number.

Once your line is successfully unblocked, practice strict phone habits to prevent the automated systems from restricting your number again.

Correctional facilities do not manage their own phone networks. They contract outside telecom corporations. Look up the specific facility's website to identify their provider. The most common vendors include: Global Tel Link (GTL) / ViaPath Technologies IC Solutions PayTel

To prevent it from happening again, Sarah followed a common industry trick: she added the facility's specific outgoing number as a new contact named "Elias Call". This tells the phone's software that the incoming line is trusted. Quick Checklist for You