The is the administrative application used to configure Security Center. Upon opening the application (typically via Start > All Programs > Genetec Security Center > Config Tool ), you are required to log in to the main server.

If you are an end-user, the Config Tool is likely already installed on your server or workstation. Accessing it doesn't cost extra, provided you have the local administrative rights to run the application. Troubleshooting Lost Admin Passwords

If you lose the master Admin password, you can reset it if you have local administrative access to the server hosting the Genetec Directory: Log directly into the physical or virtual .

"Making sure each device... has the latest version of firmware... Changing default passwords and establishing a process to change them frequently is a critical practice."

This guide explores the various default passwords for Genetec hardware and software, how to reset them if they fail, and best practices for securing your system. Genetec Default Passwords by Device and Tool

If you need legitimate help, I can:

Enter the name or IP address of your main server (if you're on the server itself, you can just use Leave it completely empty. to enter the system.