Simply restarting the PS4 or the DPI application on your PC can resolve inconsistent connection issues. 2. Verify PS4 and PC Connection
This error typically occurs on Windows systems with high-DPI displays. When Windows scaling is applied, PS Remote Play may misinterpret screen coordinates. The solution is to override DPI scaling behavior in the application's compatibility settings as described in the Windows-specific section above.
If connecting from an external network, log into your router settings and forward these ports to your PS4's static IP address: TCP 9295, UDP 9296, UDP 9297 . Alternative Solutions
Turn off the PS4. Hold the power button down until you hear a second beep (about 7 seconds). dpi get info error ps4 link
In technical terms, this error occurs during the handshake process. When you attempt to link your PS4, the system requests specific "info" packets (Data Packet Inspection) to verify the connection's stability and security. If your router, ISP, or console settings block or misinterpret these packets, the "DPI Get Info Error" triggers, and the link fails. Phase 1: Basic Connection Refreshes
Forward the following ports to your PS4's new static IP address: 9295, 9296, 9297 UDP: 9296, 9297, 9303
If you're experiencing a connectivity or "dpi get info error" specifically on your PS4, consider these steps: Simply restarting the PS4 or the DPI application
Click and OK . Restart your computer and test the link. 3. Change to a Static IP and Forward Network Ports
Check that the PS4's IP address matches what is entered in the DPI tool's settings. 3. Check GoldHEN/Payload Status
Why this works: Rebuilding the database scrubs corrupted DPI entries that were blocking the "Get Info" command. When Windows scaling is applied, PS Remote Play
Your service provider might be misidentifying PSN traffic as malicious or unauthorized.
: Click the button labeled "Change high DPI settings."
Go to Settings > System Software Update and install any pending updates.